Sony has recently been under fire for allegedly providing anti-customer options for subscribers following the Asian launch of the revamped PlayStation Plus service on Monday.
Some subscribers claim that those who previously purchased PlayStation Plus memberships at a discount now have to pay a higher upgrade fee to make up for the amount they initially “saved.”
Moreover, those who previously stacked their memberships claim that to upgrade to a new subscription tier, they will now have to pay the upgrade fee for the entire duration of their current plan.
Following these unconfirmed reports, subscribers expressed their displeasure on Twitter, calling out Sony for such anti-customer behavior.
One user said:
“Sh*t. I was afraid of this. Hong Kong gaming folks on Twitter are confirming that if you bought your current PS Plus subscription at a discount, your upgrade fee will be *higher*, essentially wiping out the sale value if you upgrade. Horrible anti-consumer behaviour by Sony.”
While Sony is yet to comment on these claims, they have provided some details about their plans in a blog. These include Essential, Extra, and Premium (Deluxe in non-streaming markets). In a table, they shared key differences between each of the PS Plus tiers.
Moreover, they shared that transitioning means enjoying the same benefits and that those who are currently subscribed to Playstation Now will transition to Premium without an increase of subscription fees.
Current PlayStation Plus members will transition to PlayStation Plus Essential, enjoying the same benefits that PlayStation Plus provides today, such as PS4 and PS5 monthly games, exclusive discounts, cloud storage for saved games, online multiplayer access, and more. There are no changes to the existing benefits you get from PlayStation Plus.
Existing PlayStation Now members will transition to PlayStation Plus Premium, with no increase to their current subscription fees at launch. For more information, please visit our website.Playstation.Blog